• VP, Global Technical Customer Success

    Job Locations US-MI-Detroit
    Job ID
  • Position Description & Responsibilities

    • Discover new opportunities for enhancing customer experienceby using our SaaS product (real-time feedback) for usage insight
    • Foster proactive(not just reactive) support with Big Data analytics and AI/machine learning approaches
    • Explore innovative techniques for automation(Growth hacking approach)
    • Develop and innovate on premium experiencecustomer support offerings
    • Ensure growthof your global team and a consistent, differentiated experience for our customers all around the world
    • Engage with key customersat executive levels and key senior field leaders
    • Tight collaboration and agile feedback loop with global product and services teams  

    Your team

    • More than 10 excellent team leads
    • Nearly 100 experienced technical support engineersworldwide
    • Internationalbusiness and operating environment (Linz, Detroit, Sydney, Tokyo & Gdansk)
    • Agilecollaboration
    • Amazing team spirit


    • Minimum of 7 years of experience as CTOStart-up FounderEngineering Leador Product Management Lead
    • Entrepreneurial mindset and true leader(strategy & vision)
    • Innovatorto techniques, automation & analytics
    • Strive for great customer experience

    Company Message

    Customer Experience | Innovation | Automation | Software as a Service | Digital Transformation | Self-Driving IT


    Ready for Detroit’s greatest challenge in building the future generation of proactive and automated Technical Customer Support? Passionate about exploring new ways for an extraordinary customer experience? Fascinated by Big Data Automation?


    If you lead by example and want to make an impact with innovative solutions, we are looking forward to getting to know you!


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