Sr. Manager, Business Analysis, Digital Experience Monitoring

US-CA-San Mateo
Job ID
17153

Position Description & Responsibilities

The Business Analyst for Dynatrace’s Digital Experience Monitoring (DEM) solutions will identify and evaluate critical business initiatives to acquire, retain, grow and engage our customers. This includes product investments, go-to-market strategy, service quality and customer adoption. They will develop quantitative models for identifying, structuring and interpreting operational data, providing actionable insights and financial visibility to the executive team and board of directors. They will work closely with sales operations, FP&A and other functional areas to understand, enhance and streamline business processes in order to achieve core business objectives.  The candidate will work directly for the SVP & General Manager of Digital Experience Monitoring (DEM) to execute the business plan, analyze key initiatives and recommend future actions.

 

 

  • Lead in-depth analysis of the digital experience monitoring business, driving insights from the data and seeking solutions to accelerate growth
  • Build analytical models to influence decision-making and provide action-oriented recommendations
  • Drive accountability for business outcomes through KPI monitoring, visibility and review
  • Develop quantitative understanding of customer behavior to identify upsell and cross-sell opportunities
  • Frame market opportunity including addressable market, buying patterns, competitive landscape and technology
  • Analyze key trends, insights and risks/opportunities to generate market estimates
  • Renewal tracking: product usage and adoption, revenue and account retention/growth/conversion
  • Reporting: Board reporting, executive staff reporting and analytical modeling
  • Coordinate with FP&A and Sales on bookings and revenue forecast

Qualifications

  • Bachelor’s degree + 5 years of relevant work experience in SaaS business operations
  • Strong quantitative and analytical skills with experience solving business problems using advanced Excel modeling
  • Expertise in data mining from various systems (Salesforce, NetSuite, etc.) and combining multiple datasets
  • Passionate about data management and the importance of data integrity
  • Strong communications skills with ability to influence in-person, over the phone and in writing
  • Experience working and collaborating with a global results-oriented team
  • Self-sufficient, driven with positive attitude and brings high level of energy to the team
  • Always looking for your next challenge
  • Excited about digital experience and digital transformation

Company Message

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

 

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.

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