• Customer Solutions Engineer - Graduate Training Program

    Job Locations US-MI-Detroit
    Job ID
    17149
  • Position Description & Responsibilities

    Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered monitoring software? Are you ready to join a global leader that enables digital transformation?

     

    Dynatrace has redefined monitoring: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. We are proud to excite customers like Google, Apple, Netflix, Delta Airlines, SAP, United Health Care, JP Morgan and many others.

     

    Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers. 

    Your role in the team

    • Identify problems and ensure our customer's business critical applications are available and performing at their peak
    • Investigate issues directly with the customer via screensharing
    • Cooperate with Development and Product Management
    • Attend training for new product features and technologies
    • Exchange knowledge with other colleagues and suggest product improvements

    How we prepare you:

     

     

    Our Professional Development Program (PDP) is an intensive 5 month developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Customer Solutions Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us.

     

     

    Qualifications

    What we are looking for:

    • Strong passion and desire to learn new technology
    • Independent thinker yet team-oriented
    • Innovative and creative
    • Self-motivated with a strong work ethic

    Now, the question for you is: What do you want? Do you aspire to go down a technical path or a leadership path? Whichever path you choose, we know how to get you there and make sure you get what you need to make your goals happen. Apply today!

    Company Message

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

     

    We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.

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