Performance Engineer – Customer Success

US-CA-San Mateo | US-Virtual Office
Job ID
16802

Position Description & Responsibilities

Are you sick of slow applications and poor online experiences?  Do you hate it when logging into your favorite mobile app takes longer than making a pot of coffee?  If so…we’ve got the perfect opportunity for you!  At Dynatrace, we are all about helping our customers—the best of the best—understand and improve the experience of their digital applications, be it web, mobile, and even IoT.  Through our AI-powered, full stack, and automated monitoring solution, customers can know in real time the experience of every user, accessing every app, from everywhere in the world.  Yeah, it’s pretty awesome!

 

We’re looking for a Performance Engineer who has a deep understanding about all things web…who can help bridge the gap between our product's capabilities and the value customers will get when they fully leverage them.  As part of our Customer Success team, you will work directly with customers giving product demos, run proof-of-concepts, trainings, and help troubleshoot some of the most challenging web performance challenges they may face.  You will help our Customer Success Managers (CSMs) understand the latest product roadmaps and how their customers will benefit from it.  We would also love you to join us at conferences and local meet ups to share how our products are helping customers make the Internet a better place and help evangelize how Dynatrace is redefining monitoring.  In a nutshell, you will help customers and our CSMs be more successful!

 

Qualifications

  • 2+ years of work experience in a customer services team (e.g. technical support, consulting, sales).
  • 5+ years working in a technical role, such as engineering, operations, technical support, sales engineering, etc.
  • Working experience with one or more web technology stacks such as:
    • Web and application server technologies such as Apache, IIS, Websphere, WebLogic and JBoss
    • Server side technologies such as Java Servlets and PHP
    • Client side technologies such as HTML, CSS, Javascript, and Ajax
    • The HTTP protocol and the RESTful architectural style
    • Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
  • Working experience with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
  • Familiarity with database design, SQL, and data access practices.
  • Exceptional corporate presentation and relationship-building skills.
  • Must have exceptional written and verbal communications skills.
  • Strong technical background including a relevant degree in Computer Science or related technical discipline.
  • Outgoing personality, desire to work hard and have fun in a fast-paced and rapidly evolving work environment.
  • Willingness to travel to customer sites and our other offices.

Company Message

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands, including, 72 of the Fortune 100, trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

 

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.

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